Reference

pestabet Terms & Conditions Made Clear

pestabet Terms & Conditions explain how you open, use and protect your account, with specific rules for local wallets, verification and access where local law permits.

Account accessWallet matchingPolicy changes
pestabet pestabet Terms & Conditions Made Clear
CONTACT THE DESK

Check Policy Questions Through Support

A clear support path helps when a Terms & Conditions question affects your account or wallet status. Start from the support contact shown inside your account, include the account phone number and transaction reference, and describe the policy point you need clarified. We can then check the relevant record without asking you to repeat the full account history.

Team online

Account policy help

Ask about phone verification, duplicate accounts or access wording through the account support route. Include your registered number so we can connect the question to the correct account record.

Wallet status check

For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your cashier history. We use that reference to explain whether the wallet record matches the Terms & Conditions.

Policy change request

If a clause appears unclear or your personal details need correction, contact support from the signed-in account path. We will direct the request to the team handling account records and policy questions.

ACCOUNT RECORDS

Protect Your Details Under These Terms

The Terms & Conditions also describe how we handle the records needed to operate an account.

Data handling

We use account details, phone verification records and transaction references to operate the agreement, resolve payment questions and protect account access. We do not need unrelated personal details for ordinary account support.

Cookie choices

Cookies can keep a signed-in session and remember basic site settings. Clearing browser data may sign you out, so return through the mobile browser or desktop login path and complete the account step again.

Account security

Keep your phone, password and verification details private. If you notice an unfamiliar account action, stop using the session and contact support with the relevant time and transaction reference.

Record retention

We retain account, payment and support records for the period needed to operate the agreement, resolve disputes, protect the service and meet applicable legal duties. Requests are assessed against those obligations.

Change requests

You can ask us to correct inaccurate account details through the signed-in support route. A request may require phone verification before we change the record connected with DANA, OVO or another wallet.

Account closure

If you want to stop using the account, contact support from the account path and settle any open transaction question first. Terms that must continue after closure may still apply to existing records.

Browse Answers About These Terms

These Terms & Conditions questions cover the account steps Indonesian customers usually need before opening access. We keep the answers practical, from local payment matching to policy changes and requests for account corrections. If your situation is not covered, use the support route connected to your signed-in account.

They cover account creation, phone verification, permitted access, wallet ownership, transaction records, game use, withdrawals, policy changes and account closure. Access depends on local law and your agreement to the current policy.

Yes, phone verification is an account step before access. We use it to connect your account record with support requests and to check changes involving DANA, OVO, GoPay, QRIS or bank transfers.

You may use DANA or QRIS when the option is available to your account and the payment details belong to you. Keep the transaction reference because it may be needed for a policy or status check.

Yes. The same Terms & Conditions apply through the mobile browser and desktop path. Clearing cookies can end your session, so sign in again and complete phone verification when the account asks for it.

Use the support contact shown after signing in and state which detail is incorrect. We may request phone verification before changing the record, especially when it connects to a wallet or transaction.

We may update the policy when operating or legal requirements change. We will place the current version on the site or account path; review it before continuing, because the later version may replace earlier wording.

Do not continue if access is not permitted where local law permits wording does not cover your situation. Contact support for account questions, and do not submit another payment while eligibility remains unclear.